1. Information We Collect
BookGov Eswatini collects the following personal information to facilitate appointment booking:
- Phone number — Used as your primary identifier and for SMS notifications.
- Full name — Required for appointment records and identification at the agency.
- National ID number (optional) — Used for identity verification at certain agencies.
- Email address (optional) — Used for email confirmations and reminders.
2. How We Use Your Information
Your information is used exclusively for:
- Creating and managing your appointments.
- Sending appointment confirmations, reminders, and status updates via SMS and email.
- Enabling agencies to manage their appointment queues.
- Improving our services through anonymized, aggregated analytics.
3. Data Sharing
We do not sell, rent, or share your personal information with third parties. Your data is shared only with the specific government agency where you have booked an appointment, solely for the purpose of facilitating your visit.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, and secure session management.
5. Data Retention
Appointment records are retained for a period necessary to fulfill government record-keeping requirements. You may request deletion of your personal data by contacting our support team.
6. Your Rights
You have the right to:
- Access your personal data held by BookGov.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Opt out of non-essential communications.
7. Contact
For privacy-related inquiries, contact us at support@bookgov.gov.sz or call +268 2404 1234.